network design, support and operations   complete networking services team with expertise for systems and devices utilized by both enterprise & SMB clientele

administrative & security services   full security analytics and our team of operation analysts provides administration functions based on client requirements & SLA’s

application support, maintenance and administration   application maintenance & administration on a per call & package basis, update & system change tracking, systems update, patches update

mail/messaging services   monitoring, administration & support for mail & messaging systems

configuration management and services   build & support or augment current client teams using ITIL-based change control policy with FiberMedia SME’s

migration planning services   software & hardware migration services in detailed technological format

Microsoft/Unix/Linux/mainframe support   at both FiberMedia data centers & client locations

project management office (PMO)   planning & execution of projects with traditional project management tools for planning projects, assigning tasks, tracking progress, managing documents & charging time utilizing Project Management Institute (PMI) methodology

backup / restore services   complete solutions for backup & restore services including SAN & independent tape libraries within our facilities

network operations center services   interconnected NOC environment available 24/7/365 for monitoring services & application expertise that includes Openview, Tivoli, Unicenter, Ciscoworks, Patrol, Net Security, IP monitoring & TCS 20/20

technical operations center services   additional services using FiberMedia’s technicians include system support, application support, batch functions, remote support, server management & network support functions

infrastructure on demand   Windows servers, mid range servers

storage services   SAN, NAS, Evaulting, truckless tape, tape backup, off-line storage; shared storage includes SAN, NAS & vaulting options

capacity planning   for both sector aspects & technology areas by our engineering, development, storage, security & risk management teams

vendor management   procurement & contract management including accounting & technical resources to establish top rate pricing

asset tracking and controls / RFID   real-time management including radio frequency identification tagging